Frequently Asked Questions
Everything you need to know about optimizing your space with GIK Acoustics.
How do I know which acoustic treatments are right for my room?
We offer a free professional acoustic advice service. You can submit your room dimensions and photos through our website, and our designers will provide a customized plan based on your specific needs.
What is the typical lead time for custom-made panels?
Since most of our products are handcrafted to order in our local facilities, lead times typically range from 2 to 4 weeks depending on current order volume and material availability.
Are GIK Acoustics products environmentally friendly?
Yes. We use Greenguard Gold certified insulation materials that are formaldehyde-free, and our wood frames are sourced from sustainable forestry practices to ensure indoor air quality and environmental safety.
Do you ship internationally, and how are shipping costs calculated?
We ship worldwide from our various global hubs. Shipping costs are calculated at checkout based on the total weight of the order and your specific geographic location.
What is your return policy for acoustic products?
Standard products can be returned within 30 days of receipt, provided they are in new condition. Please note that custom-sized or custom-printed 'Acoustic Art' orders are non-refundable.
Are the fabrics used on the panels fire-rated?
Yes, our standard fabrics and internal absorption materials are Class A fire-rated, making them safe for use in both residential homes and commercial public spaces.